Shipping policy

Processing time
All orders are dispatched within 2-5 business days. You'll receive a confirmation email with tracking once your order ships.

Delivery times
Delivery takes 5-14 business days from dispatch, for all destinations we ship to.

Shipping costs
Calculated at checkout based on order size and destination. Orders over £100 qualify for free shipping.

Delays
Delivery times are estimates, not guarantees. Delays caused by courier issues, customs, or events outside our control are not the responsibility of OnTheBars, though we'll help track down any lost parcels.

Damaged in transit
If your order arrives damaged, contact us within 48 hours of delivery with photos, and we'll arrange a replacement or refund.