Refund policy

Faulty, damaged or incorrect items
If your item arrives faulty, damaged, or isn't what you ordered, contact us within 30 days of delivery. We cover return shipping and issue a full refund or replacement once we receive the item.

Your statutory cancellation right
Under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period to cancel an online order without giving a reason, running from the day after delivery. Once you tell us you're cancelling, you have a further 14 days to send the goods back. The buyer covers return shipping. We refund your original payment method within 14 days of receiving the return.

How to start a return
Email us with your order number and reason for return — we'll confirm the address and next steps.

Refunds
Issued to your original payment method within 14 days of receiving the return. Original shipping charges are non-refundable unless the return was our error.

Non-returnable items
Used items, customer-damaged items, or items missing original packaging may not qualify for a full refund.